• "People yearn for change, they relish being part of a movement, and they talk about things that are remarkable, not boring."

    Seth Godin

  • "Great ideas aren't anointed, they spread through a groundswell of support."

    Seth Godin

  • "The most basic way to get someone’s attention is this: Break a pattern."

    Heath Brothers

  • "The tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire."

    Malcolm Gladwell

  • "I like nonsense, it wakes up the brain cells. Fantasy is a necessary ingredient in living."

    Dr. Seuss

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Blog

Ideas, stories and experiments around NPS

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NPS and the Devil

NPS and the Devil

Looking to inspire and stimulate an NPS programme to reach a new level is hard. It is hard to change an organisation, and it is hard to challenge...
NPS and Jalapeños

NPS and Jalapeños

So you'll often hear me talk about engaging the organisation. And when I do I'll usually be quick to point out that it's all about creating...

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