• "The best way to build momentum and create a movement is to tell a good story."

    Daron Roberts

  • "Great ideas aren't anointed, they spread through a groundswell of support."

    Seth Godin

  • "Do you think earth was created by an accountant? Fire and Chaos is what started everything!"

    Robert Redford

  • "Storytellers broaden our minds: engage, provoke, inspire, and ultimately, connect us."

    Robert Redford

  • "I am not serving a menu. I am serving a story. I am serving a conversation and I want you to talk back to me. I want you to [have a] dialogue with me. I am triggering something inside of you, the memories inside of you. And if I do this, I know that I am doing the right thing."

    Dominique Crenn, Chef Atelier Crenn San Francisco

Watch  |  Listen  |  look

Blog

Ideas, stories and experiments around NPS

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NPS and the Devil

NPS and the Devil

Looking to inspire and stimulate an NPS programme to reach a new level is hard. It is hard to change an organisation, and it is hard to challenge...
NPS and Jalapeños

NPS and Jalapeños

So you'll often hear me talk about engaging the organisation. And when I do I'll usually be quick to point out that it's all about creating...

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