• "If you want to bring a fundamental change in people’s belief and behavior...you need to create a community around them, where those new beliefs can be practiced and expressed and nurtured."

    Malcolm Gladwell

  • "Do you think earth was created by an accountant? Fire and Chaos is what started everything!"

    Robert Redford

  • "People yearn for change, they relish being part of a movement, and they talk about things that are remarkable, not boring."

    Seth Godin

  • "I like nonsense, it wakes up the brain cells. Fantasy is a necessary ingredient in living."

    Dr. Seuss

  • "The tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire."

    Malcolm Gladwell

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Ideas, stories and experiments around NPS

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NPS and the Devil

NPS and the Devil

Looking to inspire and stimulate an NPS programme to reach a new level is hard. It is hard to change an organisation, and it is hard to challenge...
NPS and Jalapeños

NPS and Jalapeños

So you'll often hear me talk about engaging the organisation. And when I do I'll usually be quick to point out that it's all about creating...

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