• "The tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire."

    Malcolm Gladwell

  • "Storytellers broaden our minds: engage, provoke, inspire, and ultimately, connect us."

    Robert Redford

  • "I like nonsense, it wakes up the brain cells. Fantasy is a necessary ingredient in living."

    Dr. Seuss

  • "What ever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do."

    Walt Disney

  • "Great ideas aren't anointed, they spread through a groundswell of support."

    Seth Godin

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Ideas, stories and experiments around NPS

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NPS and the Devil

NPS and the Devil

Looking to inspire and stimulate an NPS programme to reach a new level is hard. It is hard to change an organisation, and it is hard to challenge...
NPS and Jalapeños

NPS and Jalapeños

So you'll often hear me talk about engaging the organisation. And when I do I'll usually be quick to point out that it's all about creating...

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