Create impact with NPS
So you are interested in NPS, but don’t know how to start. Or you already measure NPS but you want to see better scores, more results and more engagement in your organisation. But how? How do you get actual changes and improvements to happen and drive customer loyalty?
Engage your organisation
NPS is a very powerful method and approach to connect with your customers, to receive valuable feedback and to increase customer loyalty. However, you will only succeed by turning inwards first. Engage your organisation and create an energetic, buzzing customer driven environment.
Discover new possibilities
I help you create a successful NPS. Get inspired and learn everything there is. Get prepared with an easy quick scan or a workshop to design your step-by-step approach. Or get someone who’s been there to run, support or advice your NPS programme. Let's meet and talk NPS.
"The most basic way to get someone’s attention is this: Break a pattern."
"The tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire."
"Everyone will think it’s stupid! Everyone says it’s impossible!’ Guess what? Everyone works in the balloon factory and everyone is wrong."
"I am not serving a menu. I am serving a story. I am serving a conversation and I want you to talk back to me. I want you to [have a] dialogue with me. I am triggering something inside of you, the memories inside of you. And if I do this, I know that I am doing the right thing."
"The best way to build momentum and create a movement is to tell a good story."
Creating an NPS movement
It's very difficult to set up a good NPS programme. So I collected all the findings, experiences and the (hard) lessons learned in setting up NPS programmes. And brought them together in one model as a useful framework for anyone working with NPS.
Whether you are just starting out or are already advanced, this will help. It has the essential basics you need to set up your system, to get your organisation organised, and it has a step-by-step approach to create movement. From data storytelling and change management to behavioural science, it helps you to get everyone inspired, fired up and involved.
Because that is how employees take ownership of NPS. Not because they have to, but because they want to.