• "Do you think earth was created by an accountant? Fire and Chaos is what started everything!"

    Robert Redford

  • "The tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire."

    Malcolm Gladwell

  • "The most basic way to get someone’s attention is this: Break a pattern."

    Heath Brothers

  • "Everyone will think it’s stupid! Everyone says it’s impossible!’ Guess what? Everyone works in the balloon factory and everyone is wrong."

    Seth Godin

  • "I am not serving a menu. I am serving a story. I am serving a conversation and I want you to talk back to me. I want you to [have a] dialogue with me. I am triggering something inside of you, the memories inside of you. And if I do this, I know that I am doing the right thing."

    Dominique Crenn, Chef Atelier Crenn San Francisco

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Ideas, stories and experiments around NPS

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NPS and Jalapeños

NPS and Jalapeños

So you'll often hear me talk about engaging the organisation. And when I do I'll usually be quick to point out that it's all about creating...

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