Watch a presentation at Nationale-Nederlanden
From the early beginnings to the current best-in-class NPS programme that Dutch insurer Nationale-Nederlanden has. See how changed consumer behavior and trends reflected the approach towards NPS and how we all focused on engaging the organisation by inspiring, motivating and sometimes even provoking it.
Listen to a radio-interview at ABN-AMRO
Dutch bank ABN-AMRO held a series of five radio-interviews to discuss with people in and outside the bank on topics of customer experience (Jaap Wilms), technology (Yuri van Geest), politics (Frank Hindriks), sustainability (Arnold Merkies) and how the bank responds (CEO Gerrit Zalm).
INFOGRAPHICS to engage people
It’s a fun, entertaining, novel and highly effective way of communicating (otherwise boring) scores, your goals and achievements amongst employees. I'll create them for you. Because you want them on your side and hooked.
Presentations are about STORYTELLING
So I help you with designing your compelling story and your slides. Because with it you have the best effect on your audience, whether it is to convince a Board or to inspire groups of employees. Because it matters what you say, how you say it, and how you show it.